Refund Policy

1. Refund Requests

Refund requests can be submitted by contacting us using the details provided on our website.

Please provide your name, contact details, order or application reference and the reason for requesting a refund.

2. Services

Refund eligibility depends on the type of service purchased and whether the service has already been activated, delivered or used.

Services that have already been activated or fully provided may not be refundable, subject to applicable consumer protection laws.

3. Fibre and Connectivity

Fibre and connectivity services may be subject to the refund policies and terms of the relevant network or service provider.

Where third-party costs have already been incurred, these may affect the amount that can be refunded, where legally permitted.

4. Digital Services

For website development, bulk email, marketing or other digital services, refunds may depend on the amount of work already completed and costs already incurred.

5. Physical Products

Returns and refunds for physical products will be handled in accordance with the applicable product terms, supplier warranties and South African consumer protection legislation.

6. Approved Refunds

Where a refund is approved, it will normally be processed using the original payment method where reasonably possible.

Processing times may vary depending on the payment provider or bank.

7. Consumer Rights

Nothing in this Refund Policy limits any rights available to consumers under applicable South African law.

8. Contact Us

For refund enquiries, please contact: