Cancellation Policy

1. Before Activation

If a cancellation request is received before a service is activated or delivered, we will assess the request and advise whether cancellation is possible.

Any applicable third-party costs already incurred may affect the refund, subject to applicable law.

2. After Activation

Once a service has been activated, installed, delivered or commenced, cancellation may be subject to the applicable service agreement and third-party provider terms.

3. Recurring Services

Customers using recurring services should request cancellation before the next billing cycle where possible.

Cancellation does not automatically cancel amounts that became due before the effective cancellation date.

4. Fibre Services

Fibre services may be subject to the cancellation and notice requirements of the applicable network provider or Internet Service Provider.

5. Digital Services

For website development, bulk email, digital marketing and similar services, cancellation after work has commenced may result in charges for work already completed or third-party costs already incurred, where legally permitted.

6. Product Orders

Cancellation of physical product orders may be possible before dispatch. Once a product has been dispatched or delivered, the applicable return and cancellation terms will apply.

7. How to Cancel

To request cancellation, please provide the following information:

• Your full name
• Contact number
• Order or application reference
• Service or product being cancelled
• Reason for cancellation

8. Cancellation Confirmation

We will confirm when your cancellation request has been processed.

9. Outstanding Amounts

Cancellation does not automatically remove outstanding amounts that were validly incurred before the effective cancellation date.

10. Consumer Rights

Nothing in this Cancellation Policy limits any rights available to consumers under applicable South African consumer protection legislation.